Five Good Ideas about using human-centred design for social change

With a growing number of barriers to accessing vital services, we need to think critically about accessibility and people’s services experiences in the social and public sector. Human-centred design is an approach which centres the voices and lived experiences of people who are impacted in the design or re-design of a program or service.

During this session, Galen MacLusky and Nandita Bijur of Prosper Canada will share the mindsets and principles that have helped their organization introduce and integrate human-centred design into their projects. Specifically, you will hear how they used human-centred design in their work integrating financial empowerment into municipal services and in designing impactful frontline services for people living on low incomes. Human-centred design can often feel overwhelming, but this session will help you think about small shifts you can implement in your practice and decision-making that could make a big difference.

Prosper Canada began its human-centred design journey in 2016 with an in-house design research manager and consultations with Bridgeable, a leading design firm based in Toronto, Ontario. Since building design methodologies into its project work, its staff and program delivery partners have been able to learn more about the experiences of people living on low incomes, pinpoint organizational needs, and ensure programs and resources are designed with these learnings in mind. A human-centred design approach also helps Prosper Canada think about how to best integrate programs and resources within its partners’ existing services.

Note: Live closed captions available for this webinar.

Speakers:

Galen MacLusky
Manager, Program Delivery and Integration, Prosper Canada

Nandita Bijur
Senior Officer, Program Delivery and Integration, Prosper Canada

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