What is commonly measured in the healthcare system isn’t how safe care is but how harmful it has been. This webinar will highlight findings from a research study which aimed to answer, “How safe is care from the perspective of patients, families, care partners, and care providers?” Grounded in the Measuring and Monitoring of Safety Framework, this research represents critical shift how patients perceive and experience safety, as well as how patients, care partners and providers, together, can enable safer care.
Healthcare Excellence (HEC) Patient Safety Team and Patients for Patient Safety Canada (PFPSC)
Jennifer Zelmer, President and CEO, Healthcare Excellence Canada
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